Year 2020 marks Harambee Sacco’s 50th golden anniversary. The CEO, Dr George Ochiri, says: “As we mark this gargantuan milestone, the Society takes pride of the fact that though it has been an eventful journey, we have weathered many a storm. The Society is now stronger and better and ready to conquer the future.”
From a theme dubbed “Reclaiming the lost Glory” in 2019, the Society has this year embraced a new theme: “The Harambee Sacco we want!” “Our strategy and focus for delivering the Harambee Sacco our shareholders want is hinged on five thematic areas,” the CEO says.
He continues: “The Harambee Sacco Board and Management is certain that our customers/shareholders and other stakeholders will benefit immensely in 2020 as we deploy our five pronged strategic management approach with both zeal and energy. Looking back, the Society has learnt its lesson. Our members can only benefit from this experience. “The future is brighter than it has even been 50 years since we first started the business of savings and credit at the Office of the President. The Society is optimistic of achieving its thematic goal of delivering the Harambee Sacco we want!”
The Harambee Sacco Board and Management is certain that our customers/shareholders and other stakeholders will benefit immensely in 2020 as we deploy our five pronged strategic management approach with both zeal and energy.
Customer Delight
We shall endeavour to meet and exceed the expectations of customers and stakeholders. Our strategy is to build brand loyalty through the kind of service we shall give to our clients at all levels of the customer rungs. When we did our first customer satisfaction survey in February 2019, our performance stood at 43%, by the time we were hitting December 2019, we had grown the index to 57%. In 2020, we are projecting an exponential growth to about 75% by mid-year and 90% by close of the year. This is the Harambee we want!
Revenue Growth
Our core business is to provide an opportunity for our members/ shareholders to invest while taking advantage of the borrowing window to enhance their dreams. In so doing, we are mandated to grow their investment in anticipation of a better tomorrow for our shareholders who are also our members. From an asset base of Ksh26.5 billion in 2018, the Society closed year 2019 with assets that stood at Ksh29.9 billion. We are positive that 2020 and beyond, the Society will have grown its asset base exponentially, in essence implying growth in customers’ net worth and therefore their return on investment.
Capacity Enhancement
We are looking at improving the working capacity of our key cogs, namely the Board of Directors, the elected officials known as delegates and the staff in general. This is geared towards improving all sectors of the Society in meeting and exceeding the expectations of our members and stakeholders in general.
ICT Advancement
Fintech is the buzzword for business in this age and Harambee Sacco cannot afford to be left behind. We have put in place a robust ICT team that looks at 360 degrees on how to keep improving our business systems through the deployment of technology to meet and exceed the standards of our members and stakeholders. We have deployed Salary Advance loans, Emergency loans and many other banking processes to the mobile based platforms and we are continually enhancing our E-Banking models.
Process Mapping
For year 2020, the Society is looking at ways of improving all processes and procedures in line with the revised policies so that customers and all the stakeholders who deal with us can enjoy the benefits of better, more enhanced and efficient systems that give quality service at the speed of thought. What more would a customer demand?