Our service level Agreements

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When you reach us:

Our customer service offices: We promise, To serve you within 15 minutes To serve you with professionalism and courtesy To maintain privacy and respect To provide you with feedback on the service or assistance required On phone : We promise, To identify ourselves. To always answer your calls To always give you feedback when we cannot give you an immediate solution To be professional and polite when dealing with you on phone To be careful and cautious when giving you information over the phone

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