Our service level Agreements
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When you reach us:
Our customer service offices:
We promise,
To serve you within 15 minutes
To serve you with professionalism and courtesy
To maintain privacy and respect
To provide you with feedback on the service or assistance required
On phone :
We promise,
To identify ourselves.
To always answer your calls
To always give you feedback when we cannot give you an immediate solution
To be professional and polite when dealing with you on phone
To be careful and cautious when giving you information over the phone